Problem with an item or delivery?

Sometimes things go wrong, arrive damaged or parts may be missing from your order.

Don’t  hesitate to get in touch with our team so we can get things sorted for you.

If you have any issue with an order you have made please use our Helpdesk system to help us sort things out. Either click the button below or send an email to helpdesk@bmfurniture.co.uk

Need some help or advice before you buy?​

Our friendly team are here to help you out, from before you have made your purchase and beyond.  

If you have any questions or want more information about a product get in touch with us now! 

We are a small, family run business and aren’t always attached to our desks, so if you need a quick response we recommend getting in touch with us via Facebook!

Common queries answered

Frequently asked Questions

Flat Pack Furniture & Home styling items are usually delivered within 2 – 3 working days.  Larger items have a longer delivery time frame (e.g. sofas).  If you are unsure at any point please contact us.

If you change your mind you are welcome to return the item in it’s original packaging within 30 days. 

Please contact us via E-Mail to change shipping information.

Where possible we will send you tracking details.  Often the manufacturer will send these to you directly.  

If you have any issues with your item, please log a support ticket with helpdesk@bmfurniture.co.uk so we can help you in the best possible way!

Please contact us at helpdesk@bmfurniture.co.uk if you have made an error with entering your address.  We cannot be held responsible for additional costs which you may incur due to your error. 

At this time we only ship within the UK. If you have a desperate need for a product we sell and are not based within the UK please contact us to see how we can help.

Some of our larger products come in multiple packages and multiple item orders often get delivered as seperate packages.

Still need to get in touch?

Here's how you can reach us!

Call us on

01253 352396

Sales Enquiries

websales@bmfurniture.co.uk

 

Support Issues

helpdesk@bmfurniture.co.uk

Feel free to contact us on Facebook Messenger